PRIVACY POLICY
Effective Date: January 1, 2026
1. Introduction
Queenstown Hospitality Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our contact forms, submit event inquiries, apply for employment, or join our newsletter.
This policy applies to residents of the State of California and is intended to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
2. Information We Collect
We collect the following categories of personal information:
- Contact & General Inquiries: Name, email address, and message when you use our Contact Us form.
- Event Inquiries: Name, email address, message, event date, event time, number of guests, and occasion when you submit a Private Event inquiry.
- Careers / Job Applications: First name, last name, email address, phone number, position applied for, desired hours per week, resume/CV, cover letter or message, and any other information you provide in the application. Job applicants may also see our separate California Job Applicant Privacy Notice on the careers form.
- Newsletter: Email address, first name, last name, birthday, and any other information you provide when you subscribe to our newsletter or promotional communications.
- Automatically Collected Information: When you visit our website, we may collect device information such as IP address, browser type, pages visited, and other technical information. We may use cookies or similar technologies for website functionality, analytics, and performance.
3. How We Collect Information
We collect information you voluntarily provide when you fill out forms on our website, including contact forms, event inquiries, careers applications, and newsletter signups.
We may also collect certain information automatically when you browse our website, such as through standard web server logs, cookies, analytics tools, or similar technologies.
4. Why We Use Your Information
We use your personal information for the following purposes:
- To respond to contact and event inquiries
- To process and evaluate job applications and communicate with applicants
- To send newsletters and promotional communications, where permitted and with your consent
- To improve our website, guest experience, and services
- To understand website usage and improve website functionality
- To comply with legal obligations and protect our rights, safety, and property
5. Who We Share Your Information With
We may share your information with trusted third-party service providers who assist us in operating our business and website, including:
- Email & Marketing: Resend for contact, event, and careers form emails, and Mailchimp or other email marketing platforms for newsletter and promotional communications. These service providers process information on our behalf under agreements designed to protect your information.
- Hosting & Technology: Our website may be hosted and operated using third-party platforms, such as Vercel. These providers may have access to technical information necessary to operate, maintain, and secure the website.
- Legal and Regulatory: We may disclose information when required by law, court order, legal process, or when reasonably necessary to protect our rights, safety, property, or the rights and safety of others.
We do not sell your personal information to third parties for monetary or other consideration.
We do not share your personal information for cross-context behavioral advertising.
6. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the following privacy rights, subject to applicable legal exceptions:
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, as well as information about how we collect and use that information.
- Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.
- Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If our practices change, you may have the right to opt out as provided by applicable law.
- Right to Non-Discrimination: We will not discriminate against you for exercising your applicable privacy rights.
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, where permitted by law.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
For example, we may retain job application information for a reasonable period for recruitment and legal compliance; contact and event inquiry information for as long as necessary to respond to requests and maintain business records; and newsletter information until you unsubscribe or request deletion, subject to applicable legal requirements.
8. Security
We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
9. Children
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.
If you believe that we have collected personal information from a child under 16, please contact us using the information below, and we will take appropriate steps to address the situation.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or privacy practices.
The Effective Date at the top of this Privacy Policy indicates when the policy was last revised. We encourage you to review this page periodically for updates.
11. Contact Us
For questions about this Privacy Policy or to exercise your California privacy rights, please contact Heather:
3160 Camino Del Rio South, Suite 306
San Diego, CA 92108
info@queenstownhg.com